Refund Policy

Generally, we do not do refunds or returns on digital purchases, yet we are open to a dialogue and go on a case-by-case basis. While we do not typically issue refunds, we may review refund requests on a case-by-case basis, solely at our discretion. Submitting a request does not guarantee approval. Feel free to get in touch if anything is not up to your standards and expectations.

No Refunds on Completed Deliverables
Refunds are not available for completed digital deliverables, including logo files, brand guidelines, or other finalized assets once they have been delivered and accessed.

Timeline for Claims
Any refund or delivery issue must be reported within 7 days of purchase or delivery. After this period, we may be unable to assist.

Support
Support is limited to technical access issues (e.g., file delivery problems or corrupted downloads). It does not include design revisions or customisation.

Important Notes
You have agreed to the Terms and Conditions and related policies when you entered your membership, including our Privacy Policy, acceptable use policy, and carrier policies. If any issues arise that show that the policies were not adhered to, your account can be in jeopardy. In either case, with any questions, feel free to get in touch via email (below).

We are confident in the quality of our AI supported design services. We work towards providing an amazing experience. So with any questions or comments, feel free to get in touch.

Exchanges
We do not exchange digital products. If they are corrupted or did not deliver properly, feel free to email us (below) to receive full product as expected.

Need support?
Contact us at admin@breez.design for questions related to refunds and returns.

Last updated: 30 May 2025